Terms & Conditions

Welcome to ELAVORA™. By placing an order with us, you agree to the following Terms & Conditions. We recommend that you read them carefully before completing your purchase.

Orders

When you place an order, you will receive an order confirmation by email. Your order will be accepted and a contract will be formed once we have confirmed your order.

We reserve the right to cancel an order where there is a genuine issue with product availability, pricing, payment, or suspected fraudulent activity. If we cancel an order after payment has been taken, you will receive a full refund.

Prices & Payment

All prices are displayed in GBP (£) and include applicable taxes where required.

We offer secure payment methods through our payment providers. Available payment methods and the total amount payable will be clearly displayed at checkout before you complete your purchase.

Delivery

Orders are normally processed within 1–3 business days.

Estimated delivery time is 5–10 business days from dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our control. If there is an unexpected delay, we will do our best to keep you informed.

Unless otherwise agreed, goods should be delivered within 30 days.

Cancellation & Returns

Under UK consumer law, you generally have the right to cancel your online order within 14 days of receiving your goods, without having to provide a reason.

Once you notify us that you wish to cancel, you generally have a further 14 days to return the goods.

Please contact us before returning an item so that we can provide you with the appropriate return instructions.

For full details, please see our Returns & Refunds policy.

Faulty or Damaged Products

If your ELAVORA™ product arrives damaged, is faulty, or does not meet the required consumer standards, please contact us as soon as possible.

To help us resolve the issue quickly, please include your order number and, where possible, photographs or video showing the problem.

Your statutory rights under the Consumer Rights Act 2015 are not affected by anything in these Terms & Conditions. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Product Use

ELAVORA™ products should always be used in accordance with the instructions provided with the product.

Please read all included instructions and safety information before use.

Privacy

We process personal information in accordance with our Privacy Policy.

Personal information may be used to process orders, arrange delivery, provide customer support, process payments and fulfil our legal obligations.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products or legal requirements.

The version displayed on our website at the time of your purchase will apply to that order.

Contact Us

If you have any questions about these Terms & Conditions, your order, or your consumer rights, please contact us through the contact details provided on our website.